Solve all questions about CART.
What are the main functions of the product?
CART is a ring-shaped medical device that has obtained European CE MDD certification.
CART is worn by the user for a long period of time to record pulsations and electrocardiogram. It sends data to mobile over Bluetooth, and mobile sends data to cloud servers to store it. It also analyzes the stored signals and shows the results.
How does the product work with my mobile device?
CART uses Bluetooth to transmit data to your mobile device.
Can I use this product with a pacemaker?
CART is not recommended to those with a pacemaker since accuracy of the ECG records cannot be guaranteed.
Is the device waterproof and anti-allergic?
How should I manage my CART?
As any foreign matter stuck in or on the ring-shaped body may compromise the quality of the signals collected, please keep it clean by wiping the body thoroughly with a soft cloth. CART may be damaged if washed with hot water or a detergent.
Safety and Security
What personal information does CART require and collect?
When signing up for an account, you are required to enter your email, name, gender, date of birth, region, height, and weight.
CART collects your ECG and PPG data.
How to use CART
How can I register my CART?
What is the most suitable way to wear CART?
How can I charge the battery?
How can I manage the information on my doctors?
Tap "Setting > My doctor" to manage your registered doctors.
About ECG and PPG
May I know how it measures the PPG signals?
The PPG signals are automatically collected while you are wearing your CART.
LED emits light to the blood vessels inside the finger, and then CART collects the light signals reflected in the bloodstream.
May I know how it measures the ECG signals?
How can I delete a CART?
To delete a certain CART from your list of devices;
2) iOS: Swipe the device you want to delete to the left.
How can I reset my password?
What data can I see on the 'Report' page?
What data can I see on the 'History' page?
What does the AF burden and analyzable time mean?
It shows how long the AF lasted during the analyzable time. It is the time during which good and analyzable signals above a certain level were collected from the CART worn on your finger.
I received a message saying, "Not working while charging." What should I do?
CART does not collect any signals while being charged. Take CART out of the cradle and perform the self-check again.
I received a message saying, "There is no registered device. You can use the device after registering it in 'Setting> My Device'." What should I do?
This message appears when there is no registered CART in the logged-in account. Go to Setting > My Device, and register your CART.
I received a message saying, "Bluetooth is turned off. Please turn on Bluetooth and restart CART." What should I do?
You receive this message when the Bluetooth of your mobile device is disabled. Please enable the Bluetooth and then restart the CART.
I received a message saying, "Wear CART properly." What should I do?
This message is displayed when the CART is poorly worn (on your finger). Please wear the ring properly.
I received a message saying, "Please check your WiFi or Cellular network connection and try it again." What should I do?
This message appears when there is no network available. Please activate the network connection and try again.
I received a message saying, "There is no battery. Please change your Device." What should I do?
This message appears when the battery level of CART is low. Please use again only after charging the battery.