FAQs

About CART

What are the main functions of the product?


향후 CE Mark 인증 받은 후 채워야하는 부분입니다.




What certifications does the product have?


Korea Medical Device Manufacturing Certification and CE (for sales in the EU)




What age groups is the product targeted for?


Adults. Please keep out of reach of children.




What languages ​​does CART support?


We support English and Korean.




How can I turn on the device?


No further action is required to turn on CART.




How does the product work with my mobile device?


CART uses Bluetooth to transmit data to your mobile device. It cannot work properly without a Bluetooth connection.




Can I use this product with a pacemaker?


CART is not recommended to those with a pacemaker since accuracy of the ECG records cannot be guaranteed.




Is the device waterproof?


Yes, you may wash your hands or work out while wearing this ring-shaped CART. As CART is IP58-rated, you may wear it for a long time even in water at a depth of more than 1 meter.




Is the device anti-allergic?


CART is manufactured in compliance with ISO10993-1 (biological evaluation), an international standard applied to medical devices. However, if the finger on which you wear the CART becomes red or develops any skin irritation, stop wearing the CART immediately. If the symptom persists without wearing the CART for 2-3 days, you should go and see a dermatologist.




Does the device work near sources that give off high voltage?


This product is designed and manufactured in compliance with IEC 60601-1 and IEC 60601-1-2, which are the international standards applied to medical devices. It is recommended to use CART under normal conditions of operation.




How should I manage my CART?


As any foreign matter stuck in or on the ring-shaped body may compromise the quality of the signals collected, please keep it clean by wiping the body thoroughly with a soft cloth. CART may be damaged if washed with hot water or a detergent.





Safety and Security

What personal information does CART require and collect?


When signing up for an account, you are required to enter your email, name, gender, date of birth, region, height, and weight.
While being used, CART collects your ECG and PPG data, which are then automatically sent to your registered doctor.




What kind of security system do you apply?


For secure data communications between the server and a client, all information is sent/received securely on a link encrypted with the SSL protocol. The user's personal information to be stored is encrypted with AES256.




Who is responsible for the protection of personal information?


Basically, SkyLabs is responsible for protecting the personal information of its users. It does not, however, mean that the users are relieved from their responsibility in protection of their information according to the privacy policy. Therefore, please be careful in managing your personal information.




What else does CART collect?


In addition to personal information, CART collects the information on your location for a Bluetooth connection, which is required to run on Android (OS).





Warranty and Refund Policy

May I know more about your warranty policy?


The warranty period is 1 year from the date of purchase, and we also guarantee a 2-year period of product use.




Is this device refundable?


Any CART that does not work as intended can be exchanged or refunded within 30 days from the date of delivery.





Purchase of CART

What is in the package of CART?


The package (box) of CART contains the main body of CART, a cradle, a USB cable, and a User Manual (IFU).




In what countries is CART available for purchase?


Currently available in the UK, Europe, and Korea.




In what countries can CART be used?


It can be used in the country of purchase.




What devices and operating systems can CART be connected to?


The minimum system requirements to work with CART: iOS 10.0 (iPhone 7), Android 6.0, and BT 4.1.




Where can I purchase CART?


You can purchase CART from www.i-skylabs.com.




What methods of payment can I use to buy CART?


In Korea, you can pay by credit card, social-pay services, or cash (wire transfer).




Is it possible to have a custom-size ring right after I order a CART?


Once you order a CART, you will receive a sizing kit to measure your ring size. With the sizing kit, measure and verify the size no. that fits your finger. Then enter your size no. to the website to have your custom-fit CART delivered.




What if I want to cancel my order?


You may cancel your order from My Page on the online store.




Can I track the delivery of my CART?


You can track/view your delivery status on My Page on the online store.





How to use CART

I have ordered a CART. How can I choose my ring size?


Once you order a CART, you will receive a sizing kit to measure your ring size. With the sizing kit, measure and verify the size no. that fits your finger. Then enter your size no. to the website to have your custom-fit CART delivered. Here is how to measure your ring size: 1. There are 8 ring sizes (from Size 6 to Size 13) included in the sizing kit.
2. Try each one on to find the best ring size for your finger; the one that you can slip smoothly on your finger is recommended.
(Please do not choose a size that is either too tight or too loose)
3. Since the thickness of a finger may be affected by the body temperature, measure the size when your body temperature is not too cold or too hot.
4. If you find the right-sized ring, wear it for 24 hours to make sure there is no discomfort caused by the ring in your daily life.
5. Choose the most comfortable size and enter the size no. to the website.




How can I register my CART?


To register your CART, tap Settings > My Device.
At the top of the page, you will see a list of recently-connected devices (newest first); all the previously registered devices are included in the list. A blue dot on the left of the CART icon indicates it is the currently-connected device. Here is how you can register CART: A. Tap Register CART (at the bottom of the page).
B. Scan the QR code of your CART or enter the serial number (included in the package)
C. The initial Sensor Setting starts for data collection. Once the settings are confirmed, then the registration of your CART is complete.




What is the most suitable way to wear CART?


Wear it as guided in the pictures below; the top of CART should be rotated up (towards the back of your hand), and the sensors should face the palm side.




How can I charge the  battery?


Place your CART in the right direction and fit it into the charging cradle provided. While being charged, the status LED of the cradle is lit in red; once fully charged, the LED turns green.




How can I check the battery level of my CART?


You can check the battery level of your CART from the main screen of the CART app (in the upper right corner). It takes about 2 hours to fully charge a CART and, once fully-charged, it lasts for about 48 hours.





How to use the App

I have received the CART box I ordered. How can I download the CART app?


From Google Play Store or App Store, type in "CART" or "Cardio tracker" to search for the CART app and then download it.




How can I create an account?


1) Tap the Sign up button at the bottom right of the main screen to sign up for our service. 2) Fill out the required fields (email, password, etc.) and tap Sign Up. To verify your identity, an e-mail will be sent to the e-mail address you entered. 3) Please check your email to complete the verification process. You are now a valued member of CART.




How can I manage the information on my doctor(s)?


Tap Settings > My Doctor to manage your registered doctor(s). 1) Update the list of my doctors. A. Tap the Refresh icon at the top right of the screen. 2) Check the approval status of your doctors. A. Tap the button to see the doctor list guide. Doctor's approval is complete. Waiting for the doctor's approval. Doctor's approval is denied or cancelled. 3) Search A. Tap the search box at the top and enter the doctor's code. B. Tap the Search icon. C. You can check the searched information of the doctor. 4) Register A. From the searched information, click Register Doctor to request registration of the doctor. 5) Delete A. From the list of doctors, you may select some doctors to delete. i. Android: Touch and hold the doctor you want to delete. ii. iOS: Swipe the doctor you want to delete to the left.





About ECG and PPG

What information can I receive by wearing CART?


As its name Cardio Tracker (CART) implies, CART on your finger collects your ECG and PPG signals and then analyzes the collected signals to obtain information on the pulse rate and Atrial Fibrillation(AF). ECG, an abbreviation of electrocardiogram, is a signal generated by measuring the amplified electrical activity of the heart.
PPG, an abbreviation of photoplethysmography, is a pulsating signal that uses the optical properties of biological tissue to sense and display the changes in the volume of blood pumped by the heart.




May I know how it measures the ECG signals?


To measure the ECG signals, you are required to carry out self-check operations. Tap Measure on the main screen of CART to move to the self-check guide screen. Carry out the self-check process as guided; read the instructions and precautions on the screen carefully. <instructions>
1. Make your hands moist.
2. Wear CART so that the base knuckle of your finger comes into contact with its metal part.
3. Gently cover the metal surface with the fingers of the other hand.
4. Do not move or speak for 30 seconds during the measurement time.</instructions> <precautions>
1. Do not press on the metal surface hard.
2. Cover as much of the metal surface as possible with the fingers of the other hand.</precautions> Here is how the signals are collected. The metal parts inside and outside of the device are used as electrodes to sense for the weak electrical variations generated by the contraction and relaxation of the heart muscle.




May I know how it measures the PPG signals?


The PPG signals are automatically collected while you are wearing your CART. You may measure your PPG through the self-check process. Here is how the signals are collected. You can see an LED inside CART. This LED emits light to the blood vessels inside the finger, and then CART collects the light signals reflected in the bloodstream.




I can see only minor ECG signals from the measured result. Why is that?


For ECG, it measures the microscopic electrical flow of the body. For this reason, please keep your hands moist for the measurement so that the CART can accept the electric flow well. In addition, make the fingers of your other hand (without a ring) cover/contact the ring as widely as possible during the measurement. Despite these efforts, however, the characteristics of ECG may vary from person to person, and you may experience minor signals only.




I can see only minor PPG signals from the measured result. Why is that?


PPG is a pulsating signal that uses the optical properties of biological tissue to sense and display the changes in the volume of blood pumped by the heart. The amplitude of the PPG signal may vary if the user moves during the measurement; it can also be affected by a change in pressure between the finger (wearing the ring) and the ring body, or user-specific characteristics.




How can I improve the quality of the signals being collected?


Basically, the measurement should be carried out in a static state with no motion to ensure collection of quality signals. In the case of PPG, the sensors inside the CART ring shall contact the palm side (of your finger) to collect good signals. If the sensors contact with the other side of your finger, then the quality of collected signals may be deteriorated.
The quality of the signals may also be affected if the ring is rotated or moved during the measurement or the pressure between the finger and the ring is not constant. For this reason, in order to ensure collection of quality signals, please make sure that the sensors face the palm side, your movement is minimized, and you wear a ring that fits your finger.
In the case of ECG, maintain a certain posture as described in the precautions on the self-check guide screen to collect good ECG signals.




How can I do a self check?


1) Tap Measure from the main screen of the CART app.
2) Tap Start, and then it will start the measurement in 5 seconds. Before the measurement starts, use the fingers of the other hand (without a CART) to gently cover/contact the metal part (bottom of CART) as shown in the figure below and measure it for 30 seconds.
3) When the self-check starts, the blue LED on the top of CART lights up for 2 seconds. After 30 seconds, the blue LED lights up for 1 second, indicating your measurement is complete.
4) While the measurement is in progress, the progress bar is displayed at the top of the screen. Do not move until the progress bar reaches 100%.
5) When the measurement is complete, the measured results appear on the screen. Press the Back icon at the top left to return to the main screen.





Subscription Service

What is the subscription service?


By signing up for the subscription service, you may receive a customized medical report based on your data stored in CART every month, every 3 months, or every 6 months.




How do I sign up for the subscription service?


It is temporarily being provided for free, as part of the product launching event by the end of December 2020.





Others

How can I store the CART while it is not in use?


If you are not going to use your CART for a long time, separate the CART (body), cradle, and USB cable before storage.




Can I reuse the sizing kit?


The sizing kit can be reused multiple times and can be shared with others as well. Thus, if you already have your own or someone else's sizing kit, you may use it to measure the ring size and enter the size no. to the website without having to wait for a new sizing kit. In this way, you may have your custom-fit CART delivered faster.




How can I make a connection to a different CART?


Tap Settings > My Device to check the device list.
1) From the device list, choose and tap a CART you want to connect to.
2) A blue dot is marked next to the number of the selected CART, and the representative device's name is changed.




How can I delete a CART?


Tap Settings > My Device to check the device list. To delete a certain CART from your list of devices; 1) Android: Touch and hold the device you want to delete. 2) iOS: Swipe the device you want to delete to the left.




My CART is experiencing a problem. May I request a repair service?


Due to its unique structural design and manufacturing process, a completely-assembled CART cannot be stripped down. For this reason, no repair service is provided.




How can I edit my membership information?


You can edit your membership information by tapping Settings > Membership. A. Tap the icon at the top right. B. Select the fields you want to edit from the information page. C. Tap the icon on the top right to save the edited information.




How can I reset my password?


1) Tap Forgot Password at the bottom left of the CART main screen.
2) Enter your registered email address following the instructions, and then an 8-digit verification code will be sent to your email.
3) Check the verification code in your email, and enter it to the verification code field on the CART screen.
4) Enter a new password and tap OK to complete the change.




How can I log in with a different account?


1) Tap Logout below your name.
2) Log in with a different account by typing in the corresponding email address and password.




Is there a way to limit the data usage?


Tap Settings > Limit Data Usage to limit the data usage.
If you want to use only Wi-Fi, enable the toggle switch of "Use Wi-Fi Only" by swiping it to the right.




Where can I see the information for the CART app including its terms of use?


Tap Settings > Support > About CART to see the CART information and its terms of use.





Report & History

What data can I see on the 'Report' page?


By tapping the 'Report' tab at the bottom of the screen, you can check the statistical data by period (daily, weekly, or monthly).




What data can I see on the 'History' page?


By tapping the 'History' tab at the bottom of the screen, you can see the previous self-check records. 1) Guide to the Record screen. A. Tap the icon on the upper left to see the detailed description of the record screen. 2) Update the self-check records. A. Tap the icon at the top right to update and get the latest self-check record. 3) Filter the self-check records. A. Occurrence of an irregular heart beat (IHB): All / Non-detection of IHB / Detection of IHB B. Period: Monthly




What does the AF burden mean?


It shows how long the AF lasted during the analyzable time.




What does the analyzable time mean?


This is the time during which good and analyzable signals above a certain level were collected from the CART worn on your finger.




How can I make use of the daily, weekly, or monthly statistics? Any tips?


Daily statistics are useful when you need to check for the IHB ratio per time slot. You can check in which time slot of the day you had IHBs. Weekly statistics are good for checking/comparing the IHB ratio on the days of the week. You can see on which day of the week you had IHBs. The monthly statistics allow you to recognize the actual condition of your heart based on the data accumulated over a month.





Trouble Shooting

I received a message saying, "Not working while charging." What should I do?


CART does not collect any signals while being charged. Take CART out of the cradle and perform the self-check again.




Which hand should be moistened before doing a self-check?


Make both hands moist (regardless of which finger it is to be worn on).




I am trying to do a self-check. Is there a certain finger you recommend to contact CART to obtain better results?


The finger that is the most comfortable for you to wear your CART for measurement




I received a message saying, "Tap Add a device to register a device." What should I do?


This message appears when there is no registered CART in the logged-in account. Go to Settings > My Device, and register your CART.




I received a message saying, "Bluetooth is disconnected." What should I do?


This message pops up when CART and your mobile device are disconnected. Make sure that CART is located within 2 meters from your Bluetooth-enabled device. The Bluetooth connection is automatically (re)established as soon as "Search for nearby Bluetooth devices" is performed.




I received a message saying, "Wear CART properly." What should I do?


This message is displayed when the CART is poorly worn (on your finger). Please wear the ring properly.




I received a message saying, "Bluetooth is turned off. Please turn on Bluetooth and restart CART." What should I do?


You receive this message when the Bluetooth of your mobile device is disabled. Please enable the Bluetooth and then restart the CART.




I received a message saying, "Please check your WiFi or Cellular network connection and try it again." What should I do?


This message appears when there is no network available. Please activate the network connection and try again.




I received a message saying, "There is no battery. Please change your CART." What should I do?


This message appears when the battery level of CART is low. Please use again only after charging the battery.





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